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> Submitting virus samples to the antivirus companies    
post Jan 21 2004, 11:43 AM

UA Admin + Auntie Virus
Posts: 2,671
Joined: 15-July 02
From: USA

If you think you've got a new virus or you have an odd file that you believe to be a virus, below are the email addresses of the major antivirus vendors where you can submit your sample for analysis:

Command Software                   virus@commandcom.com
omputer Associates (US)           virus@ca.com
Eset (NOD32)                       sample@nod32.com
F-Secure Corp.                     samples@f-secure.com
Frisk Software (F-PROT)            viruslab@f-prot.com
Grisoft (AVG)                      virus@grisoft.cz
H+BEDV (AntiVir)                   virus@antivir.de
Kaspersky Labs                     newvirus@kaspersky.com
Network Associates (McAfee)        virus_research@nai.com / virus_research@avertlabs.com
Norman (Norman Virus Control)      analysis@norman.no
Panda Software (Panda)             virus@pandasoftware.com
Sophos Plc. (SAV)                  support@sophos.com
Symantec (Norton)                  avsubmit@symantec.com
Trend Micro (PC-cillin)            virus_doctor@trendmicro.com

Note that most labs will not respond to you if you don't include enough background information along with the infected file you send. The list below is a good guideline:

  • What symptoms cause you to suspect that your machine is infected
  • How you believe you got the virus
  • Whether any antivirus products find a virus (product name, version number, results)
  • Name and version of the antivirus product you have installed, even if it doesn't find the virus
  • System details that may be relevant about your system (operating system version, updates, etc.)
  • Your name, company name, phone number and email address
  • A list of all items contained in the package/message you are composing

Also, most labs will want you to zip up any infected files before sending. If you don't have a zip/compression utility, WinZip has a freely downloadable evaluation version you can use.

To visit informational pages from the major vendors about how they prefer to have samples submitted, visit this link.
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