X   Site Message
(Message will auto close in 2 seconds)

Welcome to UtterAccess! Please ( Login   or   Register )

Custom Search
> Outlook Truncating Filename When User Drags Attachment, Office 2013    
post Nov 9 2019, 11:54 PM

Posts: 88
Joined: 7-January 11

So I have a weird problem with one of my users (she is the only one affected by this, no one else) that uses outlook 2016 (exchange).

Whenever she sends me a file, outlook truncates the filename to 72 characters and then add three dots/periods at the end followed by the file extension.

For example:
In email: PLOG - Gold Medal - 2019.10.16 - MA SO FL MW ONLY - (+GRO) (FRO) Bread I....xlsb
Should be: PLOG - Gold Medal - 2019.10.16 - MA SO FL MW ONLY - (+GRO) (FRO) Bread Innovations.xlsb

The current workaround is to "manually add" (i.e. insert--> add attachment) for each file instead of the normal drag and drop method of putting attachments in emails.
The file is not truncated on her desktop or other folders on the computer.
I've been google'ing this the last few days and the only real thing I have some across has been this MS article which is how we discovered the workaround but that was identified in outlook 2013.

does anyone have an idea of what is going on? do you think its a user profile problem? Thanks in advance!
Go to the top of the page
Start new topic
post Nov 12 2019, 11:26 AM

Posts: 88
Joined: 7-January 11

Go to the top of the page
post Nov 12 2019, 11:35 AM

UtterAccess Moderator
Posts: 12,807
Joined: 6-December 03
From: Telegraph Hill

Does she have her Outlook set to send messages in plain text (ie not HTML) ?

Often plain text considers a single line to be 80 characters.

Only guesses, I'm afraid.




David Marten
Go to the top of the page
post Nov 14 2019, 11:11 AM

Posts: 88
Joined: 7-January 11

@cheekybuddha - I just double checked their settings and its listed as html for all messages; any other ideas?
Go to the top of the page

Posts in this topic

Custom Search

RSSSearch   Top   Lo-Fi    27th May 2020 - 03:53 AM