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> Trying To Use Remote Desktop, Windows 7    
post Dec 27 2016, 02:04 PM

Posts: 351
Joined: 12-February 13


I am trying to use Remote Desktop on my company's laptop off site. It works fine when I'm on-site. , I did not have any success working off-site using VPN. It says:

Remote Desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

I have looked around for a proposed solution and came up with two common solutions:

1. Turn off firewall
2. Open Remote Desktop port 3389.

I also read that it would be helpful if I do these things (but I don’t know how):

Look for event logs on both Terminal Server and Local User PC
Is this happening to all users ?
- If you get an error in the TS then it is a client side issue.
- Take TCP Dump using wire shark and see who is sending RST packet.

Do you have any suggestions how I should proceed?

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