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> Windows Hello Not Available, Any Versions    
 
   
ferreirah
post Jul 14 2019, 08:36 AM
Post#1



Posts: 114
Joined: 25-July 09
From: South Africa


Hi,

I hope I am posting in the right forum. I recently updated my windows 10 to the May 2019 update. I got a Lenovo T430 laptop with Windows 10 Prof. 64 bit.
As far as I can tell the webcam is working. I tried to set up facial recognition with windows hello but it says it's not available on my laptop.
I already got facial recognition working on my galaxy phone. I thought it would be great if I can lock and unlock and login with facial recognition on my laptop.
Why is it not available on my laptop? Am I doing something wrong? Are there any specific requirements for this?

Thanks

Heine
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theDBguy
post Jul 14 2019, 09:34 AM
Post#2


UA Moderator
Posts: 76,889
Joined: 19-June 07
From: SunnySandyEggo


Hi. I could be wrong but if you get a notification that Windows Hello is not available, then it probably means your device is not compatible with Windows Hello. I think only certain types of cameras can work with Windows Hello. Does your laptop have a fingerprint scanner?

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Just my 2 cents... "And if I claim to be a wise man, it surely means that I don't know" - Kansas
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GroverParkGeorge
post Jul 14 2019, 09:40 AM
Post#3


UA Admin
Posts: 36,199
Joined: 20-June 02
From: Newcastle, WA


I'd recommend consulting the Lenovo website for documentation on whether, and how, this model supports the function.

--------------------
My Real Name Is George. Grover Park Consulting is where I did business for 20 years.
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GroverParkGeorge
post Jul 14 2019, 10:34 AM
Post#4


UA Admin
Posts: 36,199
Joined: 20-June 02
From: Newcastle, WA


A quick review of the Lenovo website indicates this model is no longer available and came with Windows 7 installed when it was offered, so I'm thinking it probably didn't/doesn't support this Windows 10 feature. Of course, further research might turn up something more on their website.

--------------------
My Real Name Is George. Grover Park Consulting is where I did business for 20 years.
How to Ask a Good Question
Beginning SQL Server
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ferreirah
post Jul 15 2019, 06:15 AM
Post#5



Posts: 114
Joined: 25-July 09
From: South Africa


Hi,

Thank you all for your responses. I thought that any webcam would do, but I was wrong. When I googled the requirements for facial recognition under windows hello it said that you need a near infrared 3d camera. Now I understand why it doesn't work on my laptop. Yes you are right. The laptop came with windows 7 but I upgraded it to windows 10.

Heine
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GroverParkGeorge
post Jul 15 2019, 06:49 AM
Post#6


UA Admin
Posts: 36,199
Joined: 20-June 02
From: Newcastle, WA


Good information to know. Thanks. Technological advances come so fast these days it can sometimes seem almost overwhelming to try to keep up.

--------------------
My Real Name Is George. Grover Park Consulting is where I did business for 20 years.
How to Ask a Good Question
Beginning SQL Server
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