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> Cannot Send Email, Access 2016    
 
   
johnpdmccall
post Jun 4 2019, 10:08 AM
Post#1



Posts: 1,806
Joined: 14-March 00
From: Ayrshire, Scotland


Hi Folks

I use sendobject to send emails. Access will send via whatever email client is installed.

I can send fine on my machine using exactly the same .accdb as my user.
We're both using Outlook as the default email app.
My user is getting a "cannot send email" error.

He tells me this has happened since a windows update recently.
He has done an Office Repair

--------------------
Cheers,
John
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theDBguy
post Jun 4 2019, 10:23 AM
Post#2


Access Wiki and Forums Moderator
Posts: 76,028
Joined: 19-June 07
From: SunnySandyEggo


Hi. Not sure what the update was but maybe consider rolling it back?

--------------------
Just my 2 cents... "And if I claim to be a wise man, it surely means that I don't know" - Kansas
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gemmathehusky
post Jun 4 2019, 10:28 AM
Post#3


UtterAccess VIP
Posts: 4,725
Joined: 5-June 07
From: UK


Do the versions of Access and Office match?

For example, I do not think I can send emails with Outlook 2013+ (Outlook365) and Access 2003.

[edit]
I get an error - offhand, it might raise error 287, but I am not sure of the number

I just tried it again, and my A2003 is now just crashing A2003 with no error code at all - probably because A365 has updated.

DoCmd.SendObject acSendTable, "tmpfiles", , "test@dummy.co.UK", , , "test", "test", True

--------------------
Dave (Male)

(Gemma was my dog)
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johnpdmccall
post Jun 5 2019, 04:13 AM
Post#4



Posts: 1,806
Joined: 14-March 00
From: Ayrshire, Scotland


Hi DBG,

I'll get my user to do that but he's not too keen on not having updates installed so we'll roll it back and then re-do the update.

Thanks

--------------------
Cheers,
John
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johnpdmccall
post Jun 5 2019, 04:14 AM
Post#5



Posts: 1,806
Joined: 14-March 00
From: Ayrshire, Scotland


Hi Dave

It's on Windows 10 with Office 365 (Access 365 too)


--------------------
Cheers,
John
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gemmathehusky
post Jun 5 2019, 04:43 AM
Post#6


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Posts: 4,725
Joined: 5-June 07
From: UK


Do you have the same references on both machines?

Do you know what error code you get?

--------------------
Dave (Male)

(Gemma was my dog)
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DanielPineault
post Jun 5 2019, 05:13 AM
Post#7


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Posts: 6,770
Joined: 30-June 11



There have been several bugs with O2016+/O365 revolving around MAPI so it is quite possible one such bug is impacting your user.

What build no are they running?
Have they tried reverting or updating their installation to another build no?
Does Outlook work properly, has it been configured?
Does your db compile without errors on that machine?

--------------------
Daniel Pineault (2010-2019 Microsoft MVP)
Professional Help: http://www.cardaconsultants.com
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* A user interface is like a joke, if you have to explain it, it's not that good! -- Martin LeBlanc


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