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> Send Report As Attachment (pdf) Crashes Access, Access 2010    
post Dec 5 2018, 11:30 PM

Posts: 124
Joined: 3-May 06
From: Arizona, US

iconfused.gif Database is 2010, Outlook is 2016. This has been working for months, suddenly crashing. Environment is a 2018R2 Server that users RDP into.

Process: User previews report in Access 2010, Outlook 2016 is already loaded. User tries to either use the Ribbon button to Email -or- right click preview and Send To (email as attachment). In either scenario, PDF is selected in the Send Object As. Once that is clicked, Access crashes, no change to Outlook.

Crash: Problem signature:
Problem Event Name: APPCRASH
Application Name: MSACCESS.EXE
Application Version: 14.0.7195.5000
Application Timestamp: 5a881a6a
Fault Module Name: mso.dll
Fault Module Version: 14.0.7224.5000
Fault Module Timestamp: 5bcb804f
Exception Code: c0000005
Exception Offset: 005209e4
OS Version: 6.1.7601.
Locale ID: 1033

So far I have:
- Restarted Server
- Repaired both Office 2016 and 2010 on the server
- Decompiled/Recompiled/Compacted and Repaired (I do this anyway regularly)

Nothing has changed on the server.
Very minor changes to a couple forms before the error started, no VBA code involved.

Thank You,
Then (Njoy)="The Ride"
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post Dec 6 2018, 02:53 AM

Posts: 82
Joined: 19-June 08
From: Australia, Victoria

Hi Ernie
Sorry I cannot help but will watch to see if someone has an answer.
I have the same problem at one of my customers sites, on only one of his five computers.
I can resend the same email with the same invoice attached as both a PDF and a CSV file several times in a row but at some point access will shut down without creating an error report.
Open it back up and it can start sending the invoice again without error.
This has been an ongoing problem on that computer for months and yet is not happening on any other customers computers.
We are currently thinking of buying a new computer as it may be a hardware issue.

Kind regards
Peter Leighton
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