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> Can't Run My New Pc, Not applicable    
 
   
twinkleLeo92
post Oct 30 2017, 02:39 PM
Post#1



Posts: 5
Joined: 29-October 17



Hi,

A few days ago I bought this G86-61410 Cherry Americas LLC keyboard and was using smoothly. Now I have an unknown problem! If I plugged this keyboard and trying to open my pc, my pc is not opening and if I connect that keyboard on my running pc, my pc will stop working, I can't able to do anything on my pc after disconnect it pc will work properly.

But on my another pc is working 100% properly with that keyboard and also I tried 3/4 pc there is no problem with that keyboard.

Q: Why getting trouble with that keyboard only my new pc, not others pc? Is there any hardware problem with my new pc?

Please give a better idea, what I should do?

Thanks for the help.
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River59
post Oct 30 2017, 02:52 PM
Post#2



Posts: 1,734
Joined: 7-April 10
From: Detroit, MI


Have you checked your drivers? Perhaps you need to search the web for the driver for that particular keyboard and download it to your new pc.
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GroverParkGeorge
post Oct 30 2017, 03:47 PM
Post#3


UA Admin
Posts: 35,656
Joined: 20-June 02
From: Newcastle, WA


What version of Windows is on each computer?

Are you saying that the keyboard worked at first, but then stopped working after a few days?
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twinkleLeo92
post Nov 2 2017, 02:13 AM
Post#4



Posts: 5
Joined: 29-October 17



Hello River, Thanks for responding.

No, I didn't check the driver yet. Now I will check the driver and will search the internet for that keyboard driver.
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twinkleLeo92
post Nov 2 2017, 02:15 AM
Post#5



Posts: 5
Joined: 29-October 17



Hello Grover, Thanks for helping me.

My new pc OS is Windows 10 pro 64bit and another on is windows 7.

Yeap, the keyboard was working with my new pc but now I can't use that keyboard with my new pc but others pc is okay. There is no problem with that keyboard.
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GroverParkGeorge
post Nov 2 2017, 06:05 AM
Post#6


UA Admin
Posts: 35,656
Joined: 20-June 02
From: Newcastle, WA


Perhaps a recent Windows update altered a setting, then, it Windows 10.

Check that and search for drivers for the keyboard.
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DanielPineault
post Nov 2 2017, 07:27 AM
Post#7


UtterAccess VIP
Posts: 6,832
Joined: 30-June 11



I don't have a solution, but I can say that I had a computer that was running smoothly for months with Win10 and recently just stopped working after an update, couldn't even log in anymore! So MS is definitely pushing updates that cause headaches.
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ServiceMSA
post Aug 21 2019, 02:12 PM
Post#8



Posts: 19
Joined: 11-July 19



Hello,
I have heard of Windows 10 updates messing with peripherals, for example removing the functionality of certain buttons on monitors and such.
So I would agree with the others that from what you said this sounds like it is probably a Windows 10 problem.
However have you tried using another keyboard with your new rig, and did it work?
If not it may be worth trying a keyboard with a PS2 connector in case its something to do with the USB ports themselves.

Edit: Also what exactly are the symptoms?
You say the computer isn't working, is it just the keyboard or is the mouse freezing?
This post has been edited by ServiceMSA: Aug 21 2019, 02:16 PM
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